FAQS
Frequently Asked Questions
Find answers to some frequently asked questions.
EVSETOP is a leading supplier of electrical and new energy products. We focus on delivering eco-friendly solutions with a commitment to fast delivery and a 2-year warranty on all our products.
You can contact us through:
Email: [email protected]
Phone: +86 15757872011
Contact Form: Available on our website.
Yes, we are actively seeking distributors worldwide. Contact our business development team for partnership opportunities.
You can subscribe to our newsletter or follow us on our social media channels for the latest updates, news, and exclusive offers.
Our focus on eco-friendly solutions, fast delivery, and a reliable warranty makes us a preferred choice for clients worldwide.
Yes, we actively participate in global trade shows and industry events. Check our website or newsletter for updates.
We specialize in a wide range of electrical and new energy products, including:
EV chargers
Solar components
Circuit breakers
Distribution boxes
Surge protection devices
Yes, all our products come with a 2-year warranty. We stand by the quality and reliability of our solutions.
Our products are designed to minimize environmental impact by promoting sustainable energy solutions and reducing waste.
Our technical team is here to assist you. Feel free to provide us with your requirements, and we will guide you to the best solutions.
Yes, our products meet international safety and quality standards. Details are available on our "Certificates" page.
Yes, we provide OEM/ODM services to tailor our products to your specific needs.
We pride ourselves on our fast delivery service. Delivery times may vary depending on your location and order size, but we ensure efficient processing and shipping.
Yes, we offer international shipping. Shipping costs and times depend on the destination. Contact us for a detailed quote.
Yes, once your order is shipped, you will receive a tracking number to monitor its progress.
We work with reliable global carriers to ensure your orders arrive safely and on time.
Yes, we offer special shipping terms for bulk orders. Contact our sales team for more details.
Contact our customer service team immediately. We will assist in resolving the issue promptly.
Absolutely. We welcome bulk orders and offer special terms for wholesale clients. Please contact our sales team for more information.
We accept various payment methods, including credit cards, bank transfers, and online payment platforms. Please refer to our checkout page for more details.
If you wish to return a product, please contact our customer service team within the warranty period. Returns are subject to our Return Policy.
Restocking fees may apply for certain returns. Please review our Return Policy for specific details.
Contact our customer service team as soon as possible. Changes or cancellations are subject to order status.
Yes, refunds and exchanges are available as per our Return Policy. Contact customer service for assistance.
Our "Certificates" page showcases all our certifications. You can visit it here for more information.
Our products are certified to meet international standards such as CE, CB,KEMA,ROHS and ISO etc.
Yes, we ensure our products comply with the regulations of the regions we serve.
Yes, contact our sales team for any specific certification or compliance documents.
Yes, certifications are specific to each product type. Check the product details or contact us for clarification.
Our certifications are regularly reviewed and updated to comply with the latest standards.
