Stock configurations start at 10 units; branded OEM programs start at 50 units per model. Mixed connector and power-level trials are possible on trial orders so you can validate a market before committing to one SKU.

Sample units ship in 5-7 working days; standard production runs 15-25 days depending on quantity, connector mix and branding requirements.

Yes. Evaluation samples ship to your plug and backend configuration so the unit arrives ready to test on your site. Tell us the destination connector and the OCPP backend name when ordering the sample.

Combined orders across AC wallboxes, DC units and cable assemblies are standard. We label pallets by site, so one shipment can serve several installations directly from the container.

Quotations set out payment terms and Incoterms for your volume and destination. Most buyers arrange T/T against a proforma invoice, and L/C at sight is possible for larger programs.

CE and TÜV test coverage serve most of EMEA, UL and Energy Star for North America, and CQC for China. Tell us the destination country and we confirm the exact scheme, report numbers and validity for the model you want.

We answer scheme by scheme: IEC/EN 61851 charging behaviour, IEC 62196 connector interfaces and the applicable EMC requirements for your market, with the test evidence that backs each one.

Published datasheets and documents sit on the downloads page. Export orders ship with the conformity file your customs or consultant requires – declaration, test report index and supporting paperwork.

Where we already hold a mark it ships with the unit. For markets still under your approval project, we support it with samples, technical files and factory audit access.

Match the charger to dwell time. AC wallboxes (7-22 kW) fit parking measured in hours: workplaces, residences, destinations. DC chargers (80-640 kW integrated, 960-2400 kW split systems) fit turn-over needs: depots, highway stops and public forecourts. The blog comparison walks through the sizing math.

7 kW units run single-phase; 11 and 22 kW need a three-phase supply. Check what your distribution board can allocate per socket before choosing power – our configuration sheet starts from your available kW.

The lowest of three numbers: what the car accepts (on the AC side, its onboard charger; on DC, the power curve it requests), and what your supply can deliver to that socket. We size against all three so you do not pay for capacity the vehicles cannot use.

Type 2 for Europe; NACS and Type 1 for North America; GB/T for China – as wallboxes, DC units, separate cable assemblies and service connectors (CCS2, CCS1 and GB/T on the DC side).

Three, under IEC terminology. Mode 2 portable AC from 2.2 to 22 kW, where the protective device sits in the cable. Mode 3 AC wallboxes at 7, 11 or 22 kW with the control pilot inside the unit. Mode 4 DC fast charging from 80 to 640 kW in one integrated cabinet, or 960 to 2400 kW as a split system. North American buyers map these to Level 1 (a 120 V outlet – the NEMA 5-15P adapter on the Mode 2 range at 1.8 kW), Level 2 (Mode 3 AC) and Level 3 (Mode 4 DC).

The chargers speak OCPP 1.6J to your backend; our CSMS platform line covers OCPP 1.6J and 2.0.1. State the version in your RFQ so factory firmware is configured for it.

We have verified 1.6J operation against 17 backends including Monta, Ampeco, Wevo, EVLink and Greenlots – the full list is on the solutions page. Our firmware engineer joins your integration call, custom vendor extensions included.

Yes. OEM programs cover logo, colour, packaging and firmware branding, and the charging platform can run under your brand with your domain and UI.

Staged bring-up per site: configuration sheet first, a test script per unit, firmware baseline recorded, and a change log kept for later updates. The same documentation package lands with your operations team.

EV charging adds DC components to fault currents that a standard Type A device is not designed for. ET101 units build in 30 mA AC plus 6 mA DC residual monitoring (RCMU), which in many installations removes a separate Type B device – subject to your local code, and stated per site on the configuration sheet.

No, but insulation monitoring works differently than on TN/TT grids and the charger has a grid-type selection for exactly this. Tell us the system at quotation; the app manual Safety Notice explains the choice.

A local qualified electrician, to national code – always. We supply wiring diagrams, grounding requirements and commissioning checklists; the physical install, permits and inspection stay with your professional.

Three-phase low-voltage supply (around 400 V AC), sized to the model: 80-640 kW integrated units, or split systems from 960 to 2400 kW with the power cabinet sited separately. Incoming fuse and cable sizing are part of the configuration sheet.

It is site work, so nobody can price it sight-unseen – treat a single number from a charger supplier with suspicion. Four things drive the cost: the kVA you can commit at the board, the cable run from that board to each bay including trenching and making good, the switchgear and protection at the charger, and on public bays the payment and network hardware. We size and quote the chargers plus the switchgear and cables that are ours to supply. Grid-side upgrades sit with your network operator and your local contractor, and we do not price work we do not do.

Individual cartons with mounting-kit insoles, five-ply export cartons and palletization on request; marking can follow your label spec.

We prepare commercial invoice, packing list, certificate of origin and the conformity file your customs or consultant requires.

Ask for FOB, CIF or DDP pricing against your destination; the quotation lists the workable options with landed-cost notes for your logistics.

On OEM programs, nameplate layout, warning labels and carton marking follow your specification.

3 years standard on AC units and 2 years on DC power modules, extendable – with advance replacement within 48 h for logged failures.

Log the failure and a replacement ships ahead of the return under RMA. Spare-part cross-references and replacement guidance remain available for the full production life of each model.

Over-the-air through the OCPP backend or service channel. Update windows are logged, and a unit must not lose power mid-flash – commissioning documentation covers the safe procedure.

Yes. Tethers, connectors, holsters and internal boards are spare-referenced by model, so wear parts on an aging site get replaced without swapping the charger.

The parts that wear are the tether, the connector and the holster – all spare-referenced by model, so a worn cable is replaced rather than the unit. On a DC cabinet, keep the air path and filters clear because forced cooling carries the load. Firmware reaches deployed units over the air through your OCPP backend. Every unit is logged against its serial number from test bench to carton, so a five-year-old site can still be identified and supported, and we hold spares for the production life of the model.

It depends on utilisation and tariff, and we would rather say that than promise a return. A bay nobody parks at earns nothing; a bay at a destination where drivers stay 40 minutes earns on two lines – the session, and whatever they spend while parked. For workplaces and fleets the case is usually retention and duty cycle rather than per-kWh margin. What we control is the hardware side of that arithmetic: metering per unit, tariff rules in your CSMS tenant, and a power tier sized to the dwell instead of the most expensive option on the price list.

Four models are common: per kWh, per minute, a flat session fee, or time-of-day pricing that pushes charging off peak. The rules live in the backend, not in the charger, so the same hardware serves free employee charging, guest billing on a room folio, or pay-at-pump in public. Our units ship with metering and OCPP 1.6J; the tariff structure is configured during provisioning against your tenant.

On the DC range the cabinets carry card and QR payment with a dynamic display, plus a bilingual UI for transit sites. The reader mount, the display and the session signalling come with the unit; the acquiring relationship and settlement stay with your payment processor, which we connect during commissioning.